Refund Policy

Last updated: October 2026

HQBW editions sold here are digital goods delivered electronically.

General rule

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Because files can be downloaded immediately, all sales are final once delivery has been made, except where mandatory consumer law requires otherwise.

Exceptions

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• Duplicate charges or clear technical failure preventing delivery — contact support with your Stripe receipt; we will fix delivery or refund the failed charge.
• If EU/UK (or other) cooling-off rules apply to your purchase and you have not begun download/use as required by those rules, you may have a statutory right to cancel — follow the process in your confirmation email or contact support promptly.

How to request help

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Email vorn@hqbw.com with the order date and details from your Stripe receipt.